"Excellent Care...."

About: Solihull Hospital / General medicine

(as the patient),

On arrival at hospital..a little bit of a hiccup when checking in as walked the wrong way and was directed back to the Checking in desk a bit confusing as its nowhere near the Day Case Unit .think its because the Day Case Unit is at the end of Ward 12... 

But on arrival on Day Unit was met with friendly professional staff who directed me to a bed...very organised, clean and calm....very important when you are feeling anxious.  I had a pre op assessment with the Dr, who explained what was going to happen...as i had been called to this appt.on Monday i was very anxious but relieved finally i was to receive treatment.  Staff Nurse Sue was lovely and caring...felt i could ask her any questions and she was reassuring as, during the procedure i did feel pain a couple of times and i was reassured that the Dr. had hit the exact spot of pain/inflammation problem...so was able to treat the exact location...and already today i can lie on my right side for some time ...something i haven't been able to do in months/years!!  Later in Discharge Lounge, I was treated to many cups of coffee and far too many biscuits...all the staff were professional, caring and very friendly....I think this was the Best Hospital Experience i have encountered in a few years and although it was further to travel,  I would recommend this hospital for further procedures. 😍

Responses

Response from Solihull Hospital

Dear Bea61,

Please accept my apologies for the delay in responding to your posting.

Thank you for your taking the time to provide us with your feedback, which is very important to us.

I am sorry that there was a slight problem when you initially arrived at Solihull Hospital; however I am pleased that you were directed to the Day Case Unit.

I appreciate that it can be very daunting coming into hospital, so am I pleased that your experience on the Day Case Unit and the Discharge Lounge was a positive one. It is good to know that you would recommend the hospital for further procedures.

I will forward your posting the Senior Management teams for the Day Case Unit and the Discharge Lounge and ask that it is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

I do hope you have recovered well following your procedure.

Once again thank you for taking the time to provide your comments.

Best wishes

Miss J. Langham

Patient Services Officer

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