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"Wait in A&E with a baby"

About: Forth Valley Royal Hospital / Accident & emergency

(as a parent/guardian),

We visted with our 12 week old baby who had an injury to her mouth preventing her from feeding. We arrived around 10pm and she was not seen by a Dr until after 3am. I understand the service is busy but I feel minor injuries were seen before her. I have worked in A&E departments in other areas of Scotland as a nurse and it has always been the case that babies of such a young age are seen by a Dr as a priority as they can become unwell so quickly.

My daughter had been unable to take any feeds from 12 noon. She was then only seen because I spoke to an auxilliary nurse and explained my concern as there were no trained staff to be seen at that time. I was told that the minor injuries I heard coming though and being seen before my daughter had arrived before us.

If it had been myself with the injury I would have understood this but as it was my 12 week old baby I find this appalling. Thankfully after I had spoken to her she went and asked the Dr to see my baby next as she was so young but I do wonder how long it would've taken if I hadn't spoken up and if there are other parents being put into the same situation who don't feel able to speak up.

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Responses

Response from Jason Graham, Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain, NHS Forth Valley 6 years ago
Jason Graham
Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain,
NHS Forth Valley
Submitted on 06/02/2018 at 11:10
Published on Care Opinion at 11:58


Thank you for taking the time to get in touch, I was disappointed hear that this was your experience of our unit, I can only imagine how anxious and distressing this would have been for you, please accept my apologies.

We do strive to do the best for patients and families and need to hear when we get it wrong so I appreciate you taking the time to share this and I will discuss this with our team.

I would be happy to review this case in more detail if you wished to contact me.

Thank you

Jason Graham

Clinical Manager

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Response from Jason Graham, Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain, NHS Forth Valley 6 years ago
Jason Graham
Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain,
NHS Forth Valley
Submitted on 07/02/2018 at 12:22
Published on Care Opinion at 14:58


Dear KR81,

If you wish to contact me please do so 01324 566000 ext 66049.

Thank you

Jason Graham

Clinical Manager

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