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About worse communication on the phone. Instead...

Story from nhs.uk

"About worse communication on the phone. Instead..."

About: Central Middlesex Hospital / ENT

Instead of somebody to answer the phone every time they put you on the waiting long musik

line f or more than 10 minutes.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 6 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 02/02/2018 at 13:55
Published on Care Opinion at 14:15

I am so sorry to hear this. The Access Centre is receiving an unusually high volume of calls at the moment, which is resulting in patients having to wait to get through. We are increasing the number of staff available in the Access Centre to answer calls in order to address this problem as quickly as possible.

In the meantime, please contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net. They will do their best to help. If they do not answer immediately please leave a voice or email and they will get back to you.

Apologies again, I appreciate how frustrating this is.

Best wishes


Sue

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