"Visiting A&E in the middle of the night"

Everyone's nightmare is chasing an ambulance to A&E in the middle of the night with your partner inside it; not knowing what's going to happen next. My experience in SaTH was excellent. I can't thanks the staff enough.

Despite pressures with people already in corridors, the assessment in A&E was swift and friendly. At all times, staff made sure the first thing we knew was their name (#mynameis). We met over 20 clinical staff throughout the day. All approached us with an understanding of the case, all checked key details and all updated us and checked we had all our questions answered. On transfer to the surgical ward, we were met by staff who again understood the case and who immediately put us at ease. Discharge and follow up were discussed with calm and reassuring clarity. Throughout the day, I was also offered cups of tea and cared for and my partner tells me the food was excellent.

I recognise that any organisation reflects the culture that the management create. So thanks must also be due to the Board and Departmental Directors.