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Treated as a human being

Posted By Solesmes

"Treated as a human being"

About: Solihull Hospital / Gastroenterology

(as a service user),

In these days of constant criticism I would like to   thank all the staff in the endoscopy unit.   Despite it being early on Sunday morning, they were friendly, smiling and took a lot of time to explain procedures, possible problems   and care in their work.   It was a real pleasure to be treated as a human being and I applaud the staff who can keep up this level of professionalism whilst under the pressure of seven days a week care.

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Responses

Response from Solihull Hospital 6 years ago
Solihull Hospital

Submitted on 31/01/2018 at 07:55
Published on nhs.uk on 01/02/2018 at 02:52

Dear Patient,

Thank you for taking the time to post your comments regarding the care and treatment you recently received in the Endoscopy Unit at Solihull Hospital.

I will forward your posting to the senior management team for the Unit and ask that it shared with the staff, whom I am sure will be delighted to read your positive comments.

Once again, thank you for your feedback, which is very important to us as a Trust.

Best wishes

Miss J. Langham

Patient Services Team

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