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"A dignified end for a special lady."

My grandmother was a patient on Friends ward at Whitstable and Tankerton hospital for what turned out to be end of life care.

We have a large family and someone would be with her from early in the morning until late in the evening.

This was never a problem for the staff there.

We were all made welcome, greeted with a smile and offered endless cups of tea.

Every time I visited my Nan she looked comfortable and cared for.

When her condition deteriorated she was given a private room so that she, and we as a family could have some privacy and dignity.

When my Nan sadly passed away the staff could not have been more caring or compassionate.

The respect and care shown to us all was wonderful.

Thank you all for making this difficult time for us more bearable.

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Responses

Response from Whitstable & Tankerton Hospital 6 years ago
Whitstable & Tankerton Hospital
Submitted on 29/01/2018 at 09:05
Published on nhs.uk at 10:01


Hello

Many thanks for your review of Whitstable and Tankerton Hospital.

We are very pleased to know that your grandmother received all the care she needed at the end of her life from caring and compassionate staff.

It is also good to know that all your family were made to feel welcome on the ward and that nothing was too much trouble at this very difficult time. We will share your kind comments with the staff.

We are continually trying to improve care provided to our patients and if you would be willing to give us some more detailed feedback, please don't hesitate to get in touch when you feel able to do so.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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