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No follow up appointmants

Story from nhs.uk

"No follow up appointmants"

About: Milton Keynes Hospital / Ear, Nose and Throat

Each year I have had a follow up appointment with an ENT to have my ear syringed by the nurse I was expected my next appointment would be in 2017, after many phone calls I'm in a cue or they are looking for a new Nurse.

I have now been informed the department have done away with the nurse and would have to see my GP. Very disappointed.

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Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 6 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust

Submitted on 29/01/2018 at 09:00
Published on Care Opinion at 11:24

We are sorry to hear you are disappointed with this aspect of our hospital. We do take feedback very seriously and would like to discuss this with you if you were willing to do so. It is with such feedback that we can learn and improve therefore could you please make contact with the Patient Advice and Liaison Service ( PALS) on 01908 995954 or via email on PALS@mkuh.nhs.uk. Once again we appreciate the time taken to feedback on your care. We look forward to hearing from you.

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