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"Blood test"

About: New Cross Hospital / Clinical haematology

I attended New Cross Hospital today for a fasting blood test.

I was led to believe that I needed to go to C38 but on arrival at that department I was information that I needed to go to A27, which is at the other end of the hospital.

I arrived at A27 at 8:15 to find the doors locked

Myself and others waited outside in the cold until 8.30 when someone unlocked the door.

Surely, like at other hospitals, it would be possible for patients to be allowed to wait inside ?!

I was called in to have my blood taken.

the phlebotomist said hello and proceeded to take my blood.

I was not asked my name, DOB or whether I had fasted.

Routine checks normally carried out.

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Responses

Response from The Royal Wolverhampton NHS Trust 7 years ago
Submitted on 06/02/2018 at 08:42
Published on Care Opinion at 11:40


Thank you very much for taking the time to post comments regarding your patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist further.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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