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"I don't think I would be in hospital if I was listened to"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County)

(as a service user),

I contacted Rushcliffe Mental Health Team via the crisis team in November after wanting to end my own life. I have had numerous attempts in the past. I was told that I could be seen the next day by a duty worker at the RMHT. This didn’t happen. It took me 3 more days to be seen after begging them to see me. 

When I was seen I was seen by a CPN there who had 15 minutes to talk to me as they were seeing another patient after. I feel like I had to rush everything quickly. After explaining how suicidal I was and that I just didn’t feel safe, I was told to go home and have a hot bath and that I would feel better. What happened that night was that I had gone away feeling more ashamed and embarrassed than I did before I went in. 

I was sectioned that evening for trying to commit suicide. I don’t feel this would have happened. (I’m still in Hospital now) if I had felt I was properly listened to. And given more advice on how to cope. I was practically left to my own suicidal thoughts! 

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Responses

Response from Jim Smith, community nurse, AMH LMHT County, Rushcliffe Musters Rd 6 years ago
Jim Smith
community nurse, AMH LMHT County,
Rushcliffe Musters Rd
Submitted on 26/01/2018 at 11:08
Published on Care Opinion at 11:09


Hi

I've just read your story about the treatment you received when you had contact with the Rushcliffe Mental Health Team late last year. I'm sorry to hear that you left feeling ashamed and unsafe during what was clearly a very difficult time for you.

Being able to give people enough time to be listened to is such an important part of what we try to do at the Mental Health Team. I want to apologise that this wasnt your experience last year.

Can I suggest that you can contact me to talk about more about your experience.

My aim would be to listen to you and to take your key points back to the team, helping us to understand how to support people when they need that help most

Our number is 0115 9455990.

Best Wishes

JIm Smith

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Response from Jim Smith, community nurse, AMH LMHT County, Rushcliffe Musters Rd 6 years ago
Jim Smith
community nurse, AMH LMHT County,
Rushcliffe Musters Rd
Submitted on 26/01/2018 at 15:54
Published on Care Opinion at 17:11


Hi again,

If you would prefer to contact me on e-mail please do so on jim.smith@nottshc.nhs.uk

Best Wishes

Jim

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