"Absolutely useless"

A close family member of mine was signed off of work with stress recently and started having a bit of a breakdown. I have suffered with anxiety myself and was aware that even waiting for counselling was very frustrating. It started off well the mental health team visited them and did a long assessment and said they would come back after the weekend to let us know what the next step was. We then phoned twice on the Monday in distress to be told we have to see how it goes - even though he was having delusions and thinking everyone was out to get him. They did not even provide any sort of crisis number. In the end we had to phone the police because he went missing and an ambulance had to be sent to take him to hospital. It seems as though unless you get to A&E you won't be treated. This is ridiculous and is such a let down for people with mental illnesses. Totally disgusted with this and we are still not out of the woods yet!