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Elderly grandmother waiting over 12 hours for...

Story from nhs.uk

"Elderly grandmother waiting over 12 hours for..."

About: Leicester Royal Infirmary / Accident and emergency

My grandma was admitted today and told at 11am that she would be transferred to Glenfield whilst I understand the shortage of beds and lack of staff and funding. Do you think it is acceptable that 14 hours later she is still waiting. Still waiting for treatment still waiting to be told what is wrong! Still waiting to be given any hot meals only a poxy sandwich which she is diabetic. This lack of knowledge and funding has put this hospital into crisis and it's not acceptable for a frail elderly lady to be left like she has

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Responses

Response from Leicester Royal Infirmary 6 years ago
Leicester Royal Infirmary

Submitted on 12/02/2018 at 16:29
Published on nhs.uk at 17:26

Dear reviewer,

Thank you for leaving your review of Accident & Emergency at Leicester Royal Infirmary. We would like to apologise to you and your Grandma for your recent experience and we are concerned by your comments. In order for us to look into this further, please email communications@uhl-tr.nhs.uk with your Grandma’s full name, address, date of birth, NHS number, visit date/time and put your review name in the email subject. We hope that your Grandma is feeling better and wish you both well.

Kind regards,

Communications Team

Leicester’s Hospitals

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