"Excellent Service"

About: Alnwick Infirmary Alnwick Infirmary Alnwick NE66 2NS

Posted via nhs.uk 6 years ago

I called at the Minor injuries Unit mid morning on Saturday 20th January 2018 with an eye infection. I had been advised to attend the hospital after visiting the chemist.
From the moment I arrived I was treated with respect, dignity and was involved with all decisions about my treatment. My eye was given a thorough examination and am pleased to say that is was not anything serious.
The nurse was caring and considerate at all times and explained in great detail what she was doing and what would happen depending on the outcome of the examination. I had confidence in her and was relaxed at all times. I was given medication after the examination which has helped my condition.
It was less than an hour from arrival until I left the hospital.
Thank you Alnwick Infirmary.

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Alnwick Infirmary

Submitted on 22/01/2018 at 13:52

Published on nhs.uk at 14:01

Dear Steve,
Your review encompasses everything we aim to achieve with our patients, so it was just lovely to read. It sounds like your care was both compassionate and efficient and I’ll be sure to pass this on to our team in the Minor Injuries Unit at Alnwick; I know they will appreciate you taking the time to write such a thoughtful review.
Thank you for sharing your experience with us, I do hope your condition continues to improve.
Best wishes,
Jessica
Jessica Mallach – Head of Quality Improvement and Patient Experience

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