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thank you again !!!

Story from nhs.uk

"thank you again !!!"

About: William Harvey Hospital (Ashford) / Accident and emergency

Having spent a few days in William Harvey again from Saturday 13th Jan to Weds 17th I would like to say a big "thank you" to all the staff of CDU and Cambridge J for their amazing care and kindness....

Unfortunately I had an horrific experience on admission to A & E where I was treated very badly by more than one member of the night staff whch included having a cardboard bedpan thrown at me......I spent 24 hours in A & E so i am extremely thankful from the arrival of the day staff until my discharge on the 17th I was treated with the utmost respect and professionalism...

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Response from William Harvey Hospital (Ashford) 6 years ago
William Harvey Hospital (Ashford)

Submitted on 13/02/2018 at 12:45
Published on nhs.uk at 14:06

Thank you for letting us know about your experience, the good and bad.

We would like to be able to look in your negative experience in order that we can improve our service to our patients.

Could you please contact the PALS team.

You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145/864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks.

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