"Although she was busy, she took the time to care for everyone"

I brought my mother into A& E   not so long ago and was quite surprised at how busy it was. My mother had to wait hours to be seen but thankfully we had a cubicle to wait in and not in the corridor.

My mother is slowly recovering thanks to all staff involved both in A& E and the surgical ward. Dr Steven in A& E was fantastic, took the time to explain things and listen. A nurse in particular stood out for us. Sandra. We can’t forget her. The department was manic and she kept her cool throughout, all my mother and I saw was her constantly on the move and doing everything to keep what it seems like a million patients safe. Fascinating to watch, although she was busy, she took the time to care for everyone and gave us plenty of reassurance which made a huge difference.

Thanks to all in the Royal for the hard work!