This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Mixed bag at best

Posted By wath55

"Mixed bag at best"

About: Wathwood Hospital

(as the patient),

I think Wathwood hospital is a mixed bag at best.

On the one side, the therapy that I have undertaken has been very useful in helping me to deal with my condition.

When examined from another perspective, some staff show a complete disregard for personal space or respect, especially on the later wards.

On this ward, it feels to me as if staff spend the vast majority of time sat down in the patients quiet room, talking about each other and patients and complaining when asked to do any work.

The nurses I've come into contact with are mainly patronising, with only a small number showing any compassion whatsoever.

I have experienced wards being regularly understaffed, requiring borrowing from other wards – this affects patients, who won’t approach them because of lack of connection.

Management take days to respond to incidents.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Philip Dickinson, Operational Manager, Nottinghamshire Healthcare NHS Trust 6 years ago
Philip Dickinson
Operational Manager,
Nottinghamshire Healthcare NHS Trust

Submitted on 19/01/2018 at 16:06
Published on Care Opinion at 16:46

Dear Wath 55

Thank you for taking the time to write a posting and I am glad that some of the therapy you have undertaken has been of use to you.

I am very concerned with the comments you have made about staff, "disregarding personal space and respect". As people move through Wathwood they generally enjoy more access and staff support is needed less.

Your experience seems very different to other feedback we have received and I would encourage you to speak to, your named nurse, ward manager, matron, myself or the general manager. Alternatively please speak to the advocate about your concerns. Through these discussions hopefully we can understand more how your experience has caused such dissatisfaction.

We would like the opportunity to work with you so that no other patients feels like you.

I hope you are able to approach someone to talk or please send a letter or speak to our involvement volunteers so we can work together to resolve some of your issues.

Thanks

Phil

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k