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Got forgotten

Story from nhs.uk

"Got forgotten"

About: Broadgreen Hospital

Had an appointment for a hearing test on Monday 15th at 3:30pm to see if I need an operation.1 hour after arriving I asked how long the delays as people arriveing an hour after me had been seen only to to told there isn't any delays. Reception staff didn't know why I had been forgotten about. Ask a doctor she took me in a room looked my ears but needed me to have a hearing test , so I have to go back in 6 months. Had 3 text to remind me of the appointment+ test and to be on time only not to have one. No explanation. Extremely poor service

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Responses

Response from Broadgreen Hospital 6 years ago
Broadgreen Hospital

Submitted on 17/01/2018 at 16:02
Published on nhs.uk on 18/01/2018 at 02:45

Thank you for your comments. We are sorry to hear that your appointment was missed so you couldn't have your hearing test. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to investigate your concerns properly. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk

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