"Receptionist - Very Disrespectful to Elder"

My Mother severely in pain on both the legs, barely can stand up at some point.

She walked in for an appointment with my Father (both can't speak English).

They were refused for an appointment as they can't speak English or fill in an appointment form, which is understandable.

Very next minute my parents spotted her speaking in Hindi / Punjabi (Asian Language) and helping other patient. She could have try an help at least with this issue.

Anyway moving forward my parent rang me at work and requested to come an help to fill in this appointment form, Which I completed by going at the center and started waiting for a call from a doctor. At this point not a single message was given to us roughly how long we need to wait.

After an hour wait we spotted her speaking to some other patient that the waiting time will be 4 - 5 hours. At this point we were bit alert that it is going to take very long.

So I went again to the reception an ask her that if she can give us some kind of indication that how long we need to walk? that is all we asked her and she was very negative in reply that sorry I can't give you this information.

We respect NHS staff, they are doing wonderful worked in this busy situation, but at the sometime we can't compromise with Elder people Dignity and Respect.

My heart broke when I saw tear in my mother eyes and I can't stay there anymore.

I asked my Mother, Can you bear this pain? She said Yes still tears in her eyes and we made the decision that we are leaving the center without getting any treatment.

we notify the reception that we are leaving and thanks for the help.

Reason for writing this review:

We understand NHS staffs are busy and they are doing they best, but if we can please request the receptionist (the one in question) that if she can show bit of Dignity and respect to elder people that I think 50% of they mental pain with the patients will be solved by getting an assured that somebody is going to look after them and they will get the treatment they are looking for.

Technically receptionist must be ticking all the box she been assign to do but this is sometime we got to think out of the box.

I am very sorry for writing this review, my intention are not to hurt anyone, but at the sometime I don't want anyone elderly parents should be treated in this manner.

We hope NHS will look after this and take the necessary action.