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"Cystopscopy and urinary retention"

About: Medway Maritime Hospital / Urology

(as a service user),

I was referred by GP before Christmas to the Urology team at Medway Maritime Hospital. There were 2 prior attempts which were unsuccessful due to a lack of post procedure observation beds as a result of ED pressures at the hospital.

The procedure was able to take place as the team were able to book a guaranteed bed in Sunderland Day Case Centre.The procedure was performed efficiently and respectfully by Dr Quraishi, his anaesthetist and the nursing team overseen by Mr Marsh. I was made fully aware of what was going to happen and felt in safe hands. The procedures took place without problems and I was transferred to Sunderland ward for observation.

I had hoped to return home that evening but unfortunately was delayed due to diuresis. I was impressed that Dr Quraishi came to see me later that evening even though he was off duty to see whether I could be discharged. Sadly I couldn't but was discharged the following morning. Well done Medway Urology

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
Submitted on 17/01/2018 at 12:27
Published on Care Opinion at 13:31


Thank you for your positive feedback, your comments are much appreciated and will be shared with the urology team.

We hope you are continuing to recover well from your procedure.

Kindest regards,

The Patient Experience Team

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