"Outpatient appointments 464002"

This is the most impossible number to contact to discuss appointments.

My letter and the voice message on the phone line says the lines are open from 8.30-6pm but the lady at enquiries says they have changed the hours to 9-5pm.

I have phoned throughout today and been told I was 10th in the queue at 9am, 13th in the queue at 10.30am and 18th in the queue at 4.30pm, I have not yet talked to anyone today.

I was expecting an appointment in November 2017(as advised in a letter from my consultant, 4 months after previous consultation) but was given one in June 2018!

I was informed when I got through in December (10th in the queue was a long wait) that an IT upgrade at the hospital in November has made access to patients records really difficult and it seems this matter is still ongoing.