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My wife has dementia. I speak on her behalf

Story from nhs.uk

"My wife has dementia. I speak on her behalf"

About: Blackpool Victoria Hospital / General medicine

6 hours in A@E triage and assessment - corridor bed no chair - ward transfer at 4.30 am - 11 hours

Endless repetition of information requests to a dementia sufferer

Ward staff not dementia aware - poorly briefed

Continuing failure to handle incontinence

Four hours now since discharge still awaiting meds

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 12/01/2018 at 12:11
Published on Care Opinion at 12:14

picture of Eleanor Walsh

Thank you for taking the time to provide me with feedback regarding your recent experience. I am sorry that from what you have described we did not meet your expectations during what must have been a difficult time for you and your wife.

I will share this with the teams involved so that they can learn from your feedback.

If you feel it appropriate and so that we can get further details about what has happened and ensure that your concerns are fully investigated please can you contact our Patient Relations team directly on:

patient.relations@bfwhospitals.nhs.uk

Thank you

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