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Waiting to hear back about booking an appointment

Posted By Chokichoki

"Waiting to hear back about booking an appointment"

About: Bromley Healthcare

(as a parent/guardian),

I have called Bromley Health visitors team at the end of November 2017 to enquire about my son's 1 year old health check review. To date I haven't heard from anyone or receive any letter regarding an appointment for my son s health check! The person I spoke to said she would pass on the message and that someone would ring me back. Couple of days later I rang again same story. My son is past 13 months old now! I am not happy that nobody is getting in touch. Where do I go/who do I get in touch with/who does the health checks? I need answers...

This is unacceptable that at this date nobody called me back!

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Responses

Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 6 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare

Submitted on 10/01/2018 at 15:42
Published on Care Opinion at 15:54


Thank you for your posting.

There have been changes to the Health Visiting service.

In order that we can look into this issue and resolve it please do consider contacting me as Patient Experience Lead at email Julie.miller5@nhs.net.

If you kindly include your preferred contact details and the name and address of your son we can look into this issue for you.

Many thanks

Julie

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Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 6 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare

Submitted on 11/01/2018 at 11:00
Published on Care Opinion at 11:20

Dear 'Chokichoki'

Further to my posting above please do contact the following email address:-

oxl-tr.bromleycat@nhs.net

or telephone 020 8836 8621

and explain what has happened regarding your appointments.

The person answering the phone will take your address and put you through to the correct Health Visitors base.

With Best Wishes

Julie

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