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"Felt like a total inconvenience"

About: Ninewells Hospital / Gynaecology

(as the patient),

I attended ninewells A and E in November at around 11pm as I was spotting and vomiting badly. I knew I was miscarrying but felt no one was really believing me. I was sent up to ward 36. The doctor was very nice but was unable to scan me. I was sent home at 6am and told to contact epac.

This is where my treatment started to change. I phoned at 8. 30am and was told since I wasn't bleeding heavily I would need to wait til the next day to be seen. The midwife was very cold and made me feel like I was an over reacting nuisance. The bleeding got heavier as the day progressed so I phoned back and was again made to feel like I was a hassle and should just wait. Eventually the nurse agreed I could attend ward 36 and wait and see if they could scan me. By this point I had been bleeding and vomiting for 2 days. Again the doctor on ward 36 was very nice and scanned me and confirmed the babies heart had stopped beating 2 weeks earlier. I was then sent home again and told to attend epac the next morning.

After arriving at epac the midwives seemed unaware of the scan results the night before and asked me what had been said. I was then scanned again to confirm the loss of my pregnancy. I was given nothing to cover myself with as there was no blue roll, sheets or towels to cover myself with. When the midwife confirmed the loss of my pregnancy she was extremely cold and uncaring. She showed no compassion for my situation and didn't even leave the room to allow me time to redress and allow my husband to comfort me. She then explained my options to me and booked me in for the next day for a medical miscarriage. I had bloods taken which were messed up leaving me with holes and bruises in both arms before a doctor finally came in and took over. Again the doctor was the only kind face I saw.

When I arrived at the gynecology assessment unit the next day my treatment was no better. The nurse was very cold and uncompassionate towards me. I was given little warning before pills were quite frankly shoved in to me then left. I then had to endure hearing the nurses talk loudly about me at the nurses station outside my room. They discussed me by name and how it had been such an inconvenience to them for me to be admitted the day after my "non continuing" pregnancy had been confirmed. This is not something I should have had to hear. I had to ask at least twice for additional pain relief.

After 7 hours I was told I could go home, given a leaflet and little else. I realise for the nurses a miscarriage is an everyday event but for someone who has just lost their first pregnancy I would have thought they could show some kindness rather than make me feel like a total inconvenience.

I was disgusted by my treatment and what I felt was the unprofessional behaviour of discussing a patient within their earshot. 

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 6 years ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 17/01/2018 at 18:59
Published on Care Opinion at 19:42


Dear “Smithy43”

I am extremely concerned to hear of your experience as this is not the standard of care we aim to provide for our patients. I appreciate that this was a very worrying and upsetting time for you and I am sorry that we clearly added to your distress.

I would wish to investigate this further and, in order to do so, would welcome some additional information. If you would be willing to do so, I would be grateful if you could contact the Complaints and Feedback Team on 0800 027 5507 (freephone) or via email to feedback.tayside@nhs.net

Thank you for bringing this to my attention.

Kind regards.

Janice Ramsay, Head of Nursing

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