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"Best A&E Care"

About: Croydon University Hospital / Accident and emergency

I was rushed by ambulance to the A&E Resuscdepartment at approx 11:30am on Thursday 28 December 2017. The reason for my admission was a heart rate over 150 beats per minute with possible sepsis infection.

On arrival at resus I was promptly greeted by a team of excellent doctors and nurses who put me at ease and administered medication swiftly in order to relieve my pain. I was treated very well by the staff in resus that day who gave me 4L IV fluids to re-hydrate me after a lengthy period de-hydration and gave me IV anti-biotics to help me battle my infection. The nursing team were very friendly and helpful providing regularly cups of tea & hot chocolate ensuring was comfortable and not anxious.

I saw how much pressure our NHS is under with staff trying thier best to deliver care in a timely manner. I am really proud of all the staff and thankful to them that they were there to care for me. I really appreciate your hard work despite the huge pressures you are under everyday.

Thank you for making me better!

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 6 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services
Submitted on 03/01/2018 at 19:56
Published on Care Opinion on 04/01/2018 at 15:16


Thank you so much for sharing your experience. I am glad you are feeling much better and hope you fully recover soon.

The team in the Resus Department will be really pleased to see your comments so I will make sure that the senior medical and nursing leads receive your feedback, so that they can share with all the staff.

Best wishes

hILARY

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