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"Minor complaint about visit"

About: Kent & Canterbury Hospital

I visited the minor injuries unit after sustaining a minor injury to my face when a table slipped while moving it into my loft. When I arrived, I was first seen by a student and then by a doctor.

The examination was progressing fine until I informed the doctor that a family member had told me to ask about a kind of treatment that could possibly minimize scarring. I asked whether this existed or if it would be appropriate. Immediately the doctor very pointedly asked what kind of medical background my family member had, not only to my shock, but that of the student as well.

Sorry, but I believe that if I was a girl, there would be no question of receiving a full examination for a facial injury and having the ability to ask (just ask!) questions during it.

I do not want to complain formally, but I do want to record this somewhere because it was a unnecessarily awkward experience.

Right now, I would not visit minor injuries and at the time I immediately wished I had not.

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Responses

Response from Kent & Canterbury Hospital 6 years ago
Kent & Canterbury Hospital
Submitted on 08/01/2018 at 12:33
Published on nhs.uk at 13:37


We are sorry to hear about your experience.

Treatment should be offered to you regardless of your sex.

If you would like us to look into your concerns, please contact the PALS team.

You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145/864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Making a complaint will not affect any treatment you receive from the NHS.

We would encourage any patient who feel they have been treated without dignity or respect to make a complaint.

Kind regards.

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