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"My Dad"

About: Crosshouse Hospital / Stroke Care

(as a relative),

Our Dad was admitted to University Hospital Crosshouse, he was admitted to ward 3E where he deteriorated and unfortunately died. I just want to thank the unit, and three of the many staff that nursed him, so kindly and with great clinical knowledge whilst there. Staff nurses   Gillian, Rihanna and Hannah were wonderful at dealing with what I can imagine we are- a potentially challenging family (many of us have acute nursing backgrounds) they escalated his deterioration, and managed his symptoms excellently in his last few days with us. They accommodated our needs as a family that wanted to remain with their Dad, and comforted us during very difficult times. They treated and cared for our Dad as an individual, and as a person not just a bed space. The knowledge these nurses have shone through in the care they provided, and we will be always grateful that he died after receiving care that we feel was the best for him. Other special thanks to the nursing assistants (that had him laughing and joking) and to Dr Gosh, his team, and also the on call ITU registrar (unfortunately I cannot remember her name)   that reviewed him during his deterioration. You all do a wonderful job, and deserve so much more thanks and appreciation that we, or anyone else can ever give to you.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/12/2017 at 12:04
Published on Care Opinion at 13:13


picture of Eunice Goodwin

Dear pipipod,

I am so sad for your loss, please accept my condolences. There is never a good time to lose a loved one but at his time of year, it always seems particularly sad and difficult. It is, however, so heartwarming to hear how well the staff looked after you all - on all levels.

I will pass your lovely words to the teams, thank you so such for talking time to share this bitter sweet story with us.

Kindest regards to you and all the family,

Eunice

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