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"Urgent Eye care Appointment"

About: Watford General Hospital / Ophthalmology

Referral was accepted for an urgent Eye appointment. I had to contact the dept when I did not get a phone call as promised but was then offered an immediate appt.

The patient in front of me came out of the Consultant's office saying "well that was a waste of time"

The Consultant did not leave his desk to greet me and his first words were " why didn't you go to Moorfields.

He hurt my eye on examination and prescribed medication that the subsequent Moorfields Consultant believed were unhelpful and as I understood it,dangerous as they could cause Glaucoma

His parting shot was to say "if it gets worse go to Moorfields". Not much of a recommendation for yourself!

If the Consultant did not want to see me why did he accept the referral "under suffrance"

It was a very unpleasant experience and would not recommend this service.

Readers also need to be away that they only operate strictly during office hours despite WGH having a 24hour A&E dept.

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Responses

Response from Watford General Hospital 6 years ago
Watford General Hospital
Submitted on 29/12/2017 at 15:23
Published on nhs.uk at 15:31


We are sorry to learn that your experience of our hospital was not as expected.

If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198.

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