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"Registering with a GP after moving to an unknown area"

About: Kent and Medway

(as the patient),

I moved to a new area and after 4 weeks registered with a new GP.   I applied online for my repeat prescription of medication and  my second repeat prescription for one item was rejected.   I contacted the GP surgery advising them I needed the medication and was taking more than prescribed on the advice of two specialists and that my previous GP for more than 30 years had always provided me with this medication even though I  was taking more than two tablets daily  than  prescribed.   I was currently taking 4 tablets per day and had been known to take up to 8 tablets daily when my health problem was very serious.    

I was told by the new GP's receptionist I could only be prescribed 2 tablets daily and regardless of anything I said she was very rude, abrupt and adamant.   I was quite sure my health problem would not be able to  cope with only taking two tablets per day but I thought I would at least try and after taking two tablets daily within 48 hours I needed the emergency services who were very supportive and helpful and assisted me to take the two tablets I'd missed  which had caused me to have severe breathing difficulties.     T

The next day I contacted the surgery and asked for an appointment but was told the waiting list was more than 4 weeks and I  would be put on the cancellation list.   I received a telephone call  later that day from the receptionist advising  even though I had  needed emergency services earlier I would still not be prescribed anymore than 2 tablets daily.   She was far from sympathetic, helpful or in the least bit concerned as to what I was telling her.   I was so  upset, because this person was being so offensive, rude and uncaring.

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Responses

Response from Kent & Canterbury Hospital 6 years ago
Kent & Canterbury Hospital
Submitted on 19/12/2017 at 12:14
Published on nhs.uk at 13:33


We are very sorry to hear about the problems you are experiencing.

We think you may have left the feedback for the wrong organisation.

We would suggest you contact your GP's Practice and perhaps talk to the Practice Manager about your concerns, or speak directly to you GP.

We hope you get this resolved.

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Update posted by Mrs Kent (the patient)

Thank you for your response and I note your comments. I have already been advised by A&E Paramedics to get in touch with my GP but the receptionists/Practice Manager are being so very UN-helpful.

I apologise for having posted my story with the wrong organisation and I also hope I get this desperate situation resolved very quickly.

Response from Care Opinion 6 years ago
Submitted on 21/12/2017 at 17:01
Published on Care Opinion at 17:01


Dear Mrs Kent,

We are sorry that in this case we alerted Kent and Canterbury Hospital to your feedback, it was our error not yours, and we have fixed the problem.

It is good to hear that you've been advised to contact your GP, we hope that you are able to get some help with your medication problem as soon as possible.

Kind regards,

The Care Opinion team

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