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Care Opinion

Vascular surgery

Story from nhs.uk

"Vascular surgery"

About: East Surrey Hospital / General surgery

I had an appointment bought forward by many weeks to attend the surgery suite for my veins in my left leg which were becoming a threat similar to my right leg (DVT). I spoke with the doctor in a private room one to one. What a wonderful person to explain in every detail what will happen in surgery. The team under the doctor are so dedicated and looked after me from the beginning. Yes I admit a little nervous but to say the team were wonderful is an under statement, they were first class. I felt so relaxed as I was informed every step of the operation what was going to happen and why. I just felt so happy after all was completed. A wonderful experience by such a dedicated team that I will remember with my time spent at the East Surrey hospital. Thank you all.

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Responses

Response from Sarah Mayhew Hinder, Patient Experience Co-ordinator, Surgical division, Surrey and Sussex Healthcare NHS Trust 6 years ago
Sarah Mayhew Hinder
Patient Experience Co-ordinator, Surgical division,
Surrey and Sussex Healthcare NHS Trust

Submitted on 19/12/2017 at 15:48
Published on Care Opinion at 16:04

Thank you so much for taking the time to leave such positive feedback. Our surgical and nursing teams always strive to provide high quality care, the best clinical outcomes and a safe and positive patient experience. It is essential that our doctors communicate with clarity, compassion and sensitivity to help reassure patients and put them at ease at what can be a very anxious time, and we are delighted to hear that you felt supported, cared for and well-informed throughout your admission. It is always greatly appreciated when good practice is acknowledged and your kind feedback has been shared with the team.

Please accept our very best wishes for a full recovery and good outcome from your procedure.

Kind regards

Lesley Nightingale

Surgical Division Patient Experience Co-ordinator

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