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Care is poor and extremely protocol-driven

Story from nhs.uk

"Care is poor and extremely protocol-driven"

About: University Hospital Lewisham / Gynaecology

I'm extremely unhappy with my recent experience in gynaecology. Inadequate history, then asked the same questions by 6 different people, then pressure to have a pregnancy test despite being 15 years into menopause, then had a procedure under general anaesthetic which did not solve my problem, waited 6 weeks for results, and was advised to go to A&E or my GP when I phoned to say my problem was ongoing (post-menopausal bleeding).

I have since been referred to the Homerton where I was treated with respect and a polyp has been removed in outpatients which was missed by Lewisham.

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Responses

Response from Lewisham and Greenwich NHS Trust 6 years ago
Lewisham and Greenwich NHS Trust

Submitted on 21/12/2017 at 11:30
Published on Care Opinion at 15:57

Thank you for your feedback on your recent visit to the Gynaecology Department. I am very sorry to learn that your visit was not the best.

I apologise that you found the history taking was inadequate and then repetitive questions were asked. We do have a policy in place for all women up to the age of 55 to be offered a pregnancy test before a gynaecological procedure. It will be documented if the woman declines the test. I apologise that you felt pressure to have a pregnancy test performed. I am sorry that a polyp appears to have been missed, which you note was subsequently removed at the Homerton hospital. If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at Lewisham Hospital on 020 8333 3355 or email pals.lewisham@nhs.net.

We can all learn from your experience with the aim of improving the future level of care we provide to our patients, so thank you for taking the time to let us know. I wish you the best of health going forward.

Many thanks

Louise Pollard
Clinical Governance Manager
Gynaecology, Sexual Health and HIV
Lewisham and Greenwich NHS Trust

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