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Struggling to gen an appointment cancellelled...

Story from nhs.uk

"Struggling to gen an appointment cancellelled..."

About: Northwick Park Hospital / Ear, Nose and Throat

Hi,

I am writing in relation with my wife's appointment,I had raised on 27th November 2017.

We have received reply on same day.

Thanks for that.

The issue is remain same till the date,I have tried my best to contact Hospital on number provided - 02088695118 and other numbers-0208869 6773 and 02088692148.

No response or recording facilities available and phone call is auto cut off after some time.

I had tried many different days and time but no response was received.This is quite frustrating.

Why this hospital -ENT clinic is not re -arranging appointment which was cancelled by hospital itself ?

Why are we not hearing from hospital anything about new appointment after 1 month ?

Who is responsible if my wife get permanent disability ?

I hope I can get reply with suggestion or e mail -so atleast I should have some communication proof.

Thanks

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 11/12/2017 at 16:48
Published on Care Opinion at 17:34

I am sorry that you have had such trouble getting through on the appointment line. I am pleased to be able to tell you that we are doing something about it. We are setting up a new telephone service this month with a call queuing system and dedicated telephone answering staff so I am confident that it will be better soon.

Please do contact the PALS team on LNWH-tr.PALS@nhs.net who will be able to assist you. However, if you have left a message on 020 8869 5118 they will get back to you as they may have been on another call.

Kind regards

Pam

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