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Friendly and reassuring

Posted By chissel

"Friendly and reassuring"

About: New Victoria Hospital / Minor injuries unit

(as the patient),

Visited 9pm  after a twist in my foot which then proved to be a fracture

From the reception to the nurses first class and a credit to the NHS. A special mention of the Nurse (Kit) who was very professional but at the same time was extremely friendly and reassuring. Well done to all the staff

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 11/12/2017 at 08:20
Published on Care Opinion at 10:54

picture of Nicole McInally

Dear Chissel

Thank you for sharing your story on Care Opinion.

I am glad to read that your experience in our Minor Injuries Unit was a positive one and I will make sure that we share your kind words with the staff.

Many thanks

Nicole

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