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"Hospital Care"

About: University Hospital Hairmyres / Cardiac Catherterisation University Hospital Hairmyres / Cardiology

(as a service user),

I attended A&E in Hairmyres hospital in Nov 2017, due to suffering from breathlessness and chest pain and then admitted to Ward 3. 

Both Doctor and Nurse who looked after me in A&E were excellent, patient and empathetic.  They took the time to explain what was happening, what tests I was to get and re-assured me all the way.

Staff in Ward 3 were also excellent and the care and attention I received was exceptional.  Although the ward was busy staff were attentive and professional at all times.  Staff again re-assured me and made sure I was aware of any tests/procedures I would be having.

I had a stent fitted in the Cath Lab, again staff were brilliant taking the time to calm me down and explaining the process and how long I would need to stay in hospital.

From start to finish the staff are a credit to themselves, to the hospital and NHS Lanarkshire.

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Responses

Response from Kirsty McMillan, Deputy Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Kirsty McMillan
Deputy Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 08/12/2017 at 16:26
Published on Care Opinion at 17:14


picture of Kirsty McMillan

Dear Wood58

Thank you for your positive comments which you have taken the time to put on the care opinion website. I am very happy to hear you have had a positive experience when using our services, being unwell can be stressful but having empathetic and professional staff can certainly help and it is great to know you have experienced this in our hospital.

I shall ensure the appropriate teams are notified of your feedback, I know they will be delighted.

Wishing you all the best

Kind Regards

Kirsty

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