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"Excellent staff"

About: Inclusion Cambridge

(as a service user),

Both Samantha and my community nurse Ben have given me excellent service through my time at Inclusion. Samantha was reliable on making appointments with me and although there were a couple of mix-ups about times of meeting, or phoning, I’m sure this was because the centre is just so busy. Samantha encouraged me to join groups and to meet and share with others; her very personal approach made me feel cared for and that was important to the organisation. Mags the receptionist is also warm and welcoming.

Ben took hold of all the administration around my detox, dealing with changes of plans and disappointments. Ben secured a stay for me at Fulbourn after there was a cancellation; he picked me up and ensured that I was settled, and he also took me home after discharge. I am very grateful for that support. I have already written a response regarding my care within Fulbourn. Which was superb

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Responses

Response from Paul Pescud, Service Manager Inclusion Recovery Cambridgeshire, Inclusion (SSSFT) 6 years ago
Paul Pescud
Service Manager Inclusion Recovery Cambridgeshire,
Inclusion (SSSFT)

I oversee all of our services in Cambridgeshire

Submitted on 08/12/2017 at 17:22
Published on Care Opinion at 17:22


Hi matarbh99

Thank you for your kind words. Ill let Mags, Ben and Samantha know. This is really pleasing to hear as it really does show that there are many people involved in one persons care. I'm sorry to hear about a few mix ups but it seems you have come through your detox and I'm sure you are doing well. The sharing with others is important and we really want to encourage this. If you found this useful why not have a discussion with us at some point about becoming a volunteer in the future.

Thanks again and well done!

Paul

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