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Care Opinion

Should have gone to different hospital. ...

Story from nhs.uk

"Should have gone to different hospital. ..."

About: Lymington New Forest Hospital

What I liked

Unfortunatley nothing. Very local to home is the only plus point.

What could be improved

Employ staff who care about the poeple they are treating. Improve the booking system. Return phone calls when promised. Reduce the waiting times. Have waiting times what reflect the quoted times on the choices web site. Ensure that you only need to check in once, get rid of the "waiting areas" which are only chairs in a corridor.

Anything else?

I am sorry I selected Lyminton Hospital when I could have picked from several other Hospitals, being close to home does not make up for the bad service I experienced at this hospital.AppointmentsWaiting timesPatient careServiceTelephoneCorridors

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Responses

Response from Lymington New Forest Hospital 13 years ago
Lymington New Forest Hospital

Submitted on 15/02/2011 at 15:26
Published on nhs.uk on 16/02/2011 at 04:00

Thank you for sharing your feedback with us. I am sorry that you have been left dissapointed by several aspects of your dealings with Lymington New Forest Hospital and would like to discuss the points raised. Should this be of interest then please contact me directly.

Ben Prior

Patient Experience Officer

01590663089

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