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"Pain Clinic and subsequent treatment waiting times."

About: Dumfries & Galloway Royal Infirmary / Orthopaedics

(as the patient),

Prolapsed Disc 

The waiting time to be seen to for lower back pain is far too long in Dumfries & Galloway.  Each stage takes 3 months or more before the next step can be taken.  If I was an animal my owners would be done for cruelty.

From initial injury in October 2016 it took till March 2017 to be seen by the back specialist (who is brilliant, very knowledgeable and straight forward) who got me an MRI scan, diagnosis and provided the options available to me.  It then took to mid November 2017 to get the epidural injection (over the patient time guarantee as I was on the locum list and there was no locum).  Now I have to wait to see how well I respond to the injection before the next step is taken.  I have been in agony for over a year, being proactive with my condition and trying all I can to improve my situation.  I have to say all the specialist staff have been excellent, I can’t fault them.  A few GP’s I have seen were less then understanding and very flippant and the other GP’s I have seen were brilliant very supportive and caring.  The private physio and therapist have help me manage the pain thus far as the NHS physio was not helpful, stating I was doing it all myself anyway (I choose to take that as a positive rather than a cop out on the physio’s part).  The Pain Association Scotland meeting that happens once a month has been a real life line as well, it’s a wonderful service.

Surely something can be done about the waiting times for the pain clinic and subsequent treatment?

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 6 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 05/12/2017 at 14:40
Published on Care Opinion at 15:10


Dear sggibs,

I am sorry to hear that you have experienced delays in your care. If you would like to contact me directly on 01387 241379 or dumf-uhb.acutecomplaints@nhs.net and provide your details, I will certainly look into this for you with the waiting times team.

Kind Regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by sggibs (the patient)

Thank you Annette for your response, I have emailed you.

Very helpful

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