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Turned away and told to ring 101

Story from nhs.uk

"Turned away and told to ring 101"

About: Faversham Cottage Hospital

Went in for help and was basic my turned away.

Cried at the counter due to pain and reception staff told me to drive to a hospital or cal 101. Disgusting

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Responses

Response from Faversham Cottage Hospital 6 years ago
Faversham Cottage Hospital

Submitted on 28/11/2017 at 17:03
Published on nhs.uk at 18:31

Hello

I am sorry that you did not receive the care you expected at the Minor Injuries Unit (MIU) in Faversham.

Your review has been alerted to Kent Community Health NHS Trust on the NHS Choices website, however the MIU is now run by Faversham Medical Practice.

Their telephone number is 01795 562011 if you wish to contact them directly or there is a way of giving them feedback/comments on their website.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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