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"I felt apprehensive about my treatment"

About: New Victoria Hospital / Urology

(as the patient),

I had a procedure at the New Victoria Hospital as part a urological investigation and I was dismayed at the lack of communication with the senior doctor. This was not just on the day of that procedure but also in the lead up period to it . They gave the impression of being detached in the brief meetings we had. This is most disconcerting for a patient who had thought there would at least some proper communication and discussion of my symptoms/ future treatment plan.

As a result, I felt apprehensive and worried about where my treatment was going. To be frank I had no confidence in the person in charge of my care. Sometimes experience is not enough if that person comes across as uncaring and simply ' going through the motions '.

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Responses

Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 6 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC
Submitted on 01/12/2017 at 09:38
Published on Care Opinion at 12:07


Dear Glasman,

Thank you for taking the time to post your feedback. I am sorry to hear about your experience and that it led to you feeling apprehensive and to have a lack of confidence in the person in charge of your care. I will share your comments with the General Manager of the service and ask them to provide some feedback to what you have raised here


Kind regards

Julie

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