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"Excellent hospital with old fashioned caring..."

About: Alnwick Infirmary

I had to go to minor injuries whilst on holiday and had a fall injuring my knee.

Everyone was so kind caring and friendly.

The staff do not look after you but care for you. I could not have had better care had I been a member of royalty. I have worked for the NHS for 38 years and seen a lot of changes. This hospital still has good old fashioned caring values whilst still giving up to date treatment.

Everything was explained to me and I was told someone would call if need be about my x-ray..I got a call 2 days later and had to go to Cramlington hospital fracture clinic. Again I got excellent care. I was asked to return for follow up in 2 weeks and put in a brace. Unfortunately I had to go to my local hospital since we had returned home. The staff in our local hospital of a large city all commented on the high standard brace I had on. My care since return has not been good and feel I have been pushed to one side and left even though I have a few complications . My visit to fracture clinic I was left struggling to carry my coat with crutches while staff walked behind.

Could go on but my review is the high standard of care I received from Northumbria trust in particular Alnwick so thank you very much .

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Responses

Response from Alnwick Infirmary 6 years ago
Alnwick Infirmary
Submitted on 28/11/2017 at 13:55
Published on nhs.uk on 29/11/2017 at 03:22


Dear Sir/Madam,

I am pleased that you received such an excellent standard of care in our regions hospitals, I am sorry your holiday was interrupted by your knee injury. I do hope you are recovering and resting well at home. It will be a pleasure to pass your comments to the staff at Alnwick and Northumbria hospital who took such great care of you – I am sure they will be delighted.

Take care,

Jan

Janice Hutchinson – Service improvement Lead

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