This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Waited 5 weeks for appointment - consultant was...

Story from nhs.uk

"Waited 5 weeks for appointment - consultant was..."

About: Bmi - The Somerfield Hospital

Had a NHS referral for a consultant gynaecologist, was assigned my consultant.

Arrived at 16:35 for a 17:00 appointment. Still not seen by 17:20, so enquiries at desk to be told they weren't there yet.

At 17:40 we were informed the consultant wouldn’t be coming, because they were on leave...!

Profuse apologies from the reception staff - not that it was their fault. But what sort of poor excuse is that - and I was told it wasn’t a rare occurance with consultants doing clinics to top-up their hours. “Actually, the consultant is one of the better ones” I was told.

Not much sympathy given I had taken a day’s holiday for the appointment.

Offered next available appointment meaning a further 2+ weeks wait.

Not great service I’m afraid, Somerfield Hospital.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bmi - The Somerfield Hospital 6 years ago
Bmi - The Somerfield Hospital

Submitted on 19/12/2017 at 08:06
Published on nhs.uk at 10:31

We would like to thank you for taking the time to feedback the service you received at the Somerfield Hospital and apologise for any inconvenience that this has caused.

Patient feedback is very important to us and gives us the opportunity to act on any concerns raised and implement changes or improvement strategies to ensure quality of service is delivered at all times.

We would like to reassure you that we will be investigating why the clinic was not cancelled and will liaise direct with the Consultant and Secretary to prevent future incidents.

We would advise that you contact the Consultants Secretary direct to see if there is any opportunity to bring the appointment forward.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k