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Care Opinion

Post op stay

Posted By ELBOW FRACTURE

"Post op stay"

About: Stoke Mandeville Hospital / General surgery Stoke Mandeville Hospital / Trauma and orthopaedics

(as the patient),

Following an ORIF to my elbow I spent one night on ward 1. Sister Anne had collected me from recovery and i noticed that she collected other patients that evening. The standard of care that I received from everyone on the ward was exemplary, from the tea lady to Sister. During the night I was in considerable pain and had a low BP and pyrexia. HCA Tina nursed me with enormous professionalism and kindness. I could not have asked for better. The next day I was cared for by a young Italian HCA, whose name i am sorry I cant remember. She too nursed me professionally, helped me to wash, which made me feel a lot better. Everyone, including the medical staff were professional and caring.

My operation had been cancelled three times due to a bed crisis. All the staff involved during that frustrating time were polite, informative and professional. I should like to thank Elaine, Trauma Co-ordinator  especially. 

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Responses

Response from Buckinghamshire Healthcare NHS Trust 6 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 07/12/2017 at 15:33
Published on Care Opinion at 16:31

Dear Elbow Fracture

Thank you for taking the time to leave your feedback regarding the excellent care and treatment you received from different members of staff on Ward 1, Stoke Mandeville Hospital. We are delighted to hear that you found all staff to be professional and caring during this very difficult time.

I am sorry to read that your operation had to be cancelled three times and for the frustration that this caused. It is pleasing to hear that the communication during this time was well managed. Thank you for being so understanding.

Please be assured that your kind words will be passed on to the staff you have mentioned by name and also to senior staff who will ensure your feedback is shared with all members of the Team.

It is such a morale boost for staff to receive feedback like this from patients or their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way.

We hope you are recovering well following your surgery.

Kind regards.

Patient Advice & Liaison Service

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