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"Staff were amazing"

About: Crosshouse Hospital / Acute Medicine

(as the patient),

I was admitted into hospital a couple of months ago due to mental health .

At first I was admitted into the combined assessment unit but I can’t really remember much about that unit as I slept most of it.

I was then transfered to Ward 3E and the staff were amazing.

 They cared, They were there when you needed to talk to them and even if you didn’t talk to them they would come speak to you. All staff were friendly, approachable.

The only member of staffs name i remember was Gillian, Gillian approached me when she seen I was upset, she took time to chat to me and to ask what was wrong. She listened and never judged me one bit. 

I think the staff at crosshouse ward 3E do an amazing job, and should be recognised for the fabulous work.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 04/12/2017 at 15:53
Published on Care Opinion at 17:04


picture of Eunice Goodwin

Dear Mitch1989,

Wow, this sounds just great. I will be very happy to make sure they see this. Thank you for taking time to share this on Care Opinion, I am sure the staff will be delighted with this recognition of their work.

I hope you are well now,

Best wishes,

Eunice

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