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Care Opinion

A & E

Posted By ClaraM

"A & E"

About: Musgrove Park Hospital / Accident and emergency

(as a service user),

I took my son to A&E following an accident at school.

All of the staff we came across were incredibly helpful and friendly and put my son at ease.  We were in and out in a couple of hours.

I just want to say a big THANK YOU to each and everyone one of the staff.

I think that you all deserve so much more recognition and thanks for what you do,  Sadly, you don't receive it from our government, but please always remember that the people you help are very, very grateful that you are there. 

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Responses

Response from Louise Hill, Matron, Paediatric services, Taunton & Somerset NHS Foundation Trust 6 years ago
Louise Hill
Matron, Paediatric services,
Taunton & Somerset NHS Foundation Trust

Submitted on 29/11/2017 at 08:38
Published on Care Opinion at 13:32

picture of Louise Hill

Thank you for this feedback. It really pleases me that we made you feel at ease as well as treating your son quickly and efficiently. It is important to reassure both child and family. I will pass on your thanks to our staff, as its always a boost to the team to hear good things.

In the best way possible I hope we don't see your son again too soon!

However if we do we will aim to be as good as we can again.

Regards

Louise

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Response from Karen Tyler, Lead Nurse, Emergency Department, Taunton & Somerset NHS Foundation Trust 6 years ago
Karen Tyler
Lead Nurse, Emergency Department,
Taunton & Somerset NHS Foundation Trust

Submitted on 30/11/2017 at 12:43
Published on Care Opinion at 15:29

Thank you for taking the time to write to us and such lovely feedback. It really helps to boost staff morale.

I hope all is well with your son

Best wishes

karen

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