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No bed

Posted By ragdoll

"No bed"

About: Victoria Hospital / Day Intervention Unit Victoria Hospital / Endoscopy

(as the patient),

Admitted to DIU/day surgery unit for surgery, Admitted in endoscopy area, no bed in DIU. Came back from theatre to different bed in endoscopy unit.

Felt very scared unaware where I would end up. Even though nurse explained very well. Was lead to believe that day surgery patients had a bed, not left in lounge area all day.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 6 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife

Submitted on 23/11/2017 at 11:08
Published on Care Opinion at 12:17

picture of Gillian Ogden

Dear Ragdoll

Thank you for posting on Care Opinion.

I was sorry to read about your experience in our Day Intervention Unit and how this made you feel.

I am keen to speak to you about this and would be grateful if you could give me a ring directly on 01592 643355 ext 28144.

Kind regards

Gill

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Response from Sandra Connelly, Senior Charge Nurse, Day Intervention Unit, NHs Fife 6 years ago
Sandra Connelly
Senior Charge Nurse, Day Intervention Unit,
NHs Fife

Submitted on 01/12/2017 at 11:10
Published on Care Opinion at 12:37

picture of Sandra Connelly

Dear Ragdoll

Thank you for taking the time to post details of your experience on Care Opinion.

I understand that coming into hospital can be an anxious time for patients and I am disappointed to read that you felt scared.

Like Gill, I would be keen to discuss this further with you to offer an apology and some reassurance. My direct number is 01592 729688.

Kind regards

Sandra

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