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Attitude of MIU staff

Story from nhs.uk

"Attitude of MIU staff"

Having rung first to check if was suitable to take my daughter down as she had swelling and pain in her foot and couldn't put weight on it. Was advised to attend.

Nurse very dismissive of why we were there. Queried taking her in.

Only checked one area of swelling. Not interested in other areas of swelling or pain in muscles in sole.

Said could be verruca or callous forming (which it couldn't be as daughter has severe ME and can only walk very short distances and doesn't go anywhere to catch a verruca).

Told painkillers and see GP if not gone by Monday. Complete waste of time and my daughter's minimal energy.

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Responses

Response from Altrincham Hospital 6 years ago
Altrincham Hospital

Submitted on 15/02/2018 at 14:55
Published on nhs.uk on 23/02/2019 at 14:05

Thank you for your feedback. We are sorry to learn that your experience of the Minor Injuries Unit was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Ms G Johnson, Minor Injuries Unit Manager is very sorry that you were spoken to in the way you describe as this is not the level of support and service she expects from the team at the unit. Ms Johnson would like to apologise for your unsatisfactory experience when attending the unit and for the distress and frustration caused to you and your daughter.

We take all issues surrounding patient care very seriously and to enable us to investigation your concerns thoroughly we would very much like to hear from you directly regarding your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO17/0363, they will be happy to discuss this with you.

The Patient Experience Team.

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