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"disgraceful"

About: Blackpool Victoria Hospital / Accident and emergency

Attened with servere chest and back pain @ 3am seen by nurse at 6am and given some pain relive then left in chair in middle of department for 2 hours then told Togo back into waiting room finally at 10.15 called in by Dr told had servere chest infection would need to be admitted but until they could find a bed would have to wait in waiting room at 1pm. when to find a nurse for more pain relief witch they refused to get for me at 2pm again asked for pain relief was called into waiting room with 3 other patiences when was given iv antibiotics but no pain relief finally at 4pm decided Togo to Pharmacy and get my own pain relief and I must say the pharmacy showed more concern and compassion then the entire staff in a&e finally at 5.30pm with no sleep and only the pain relief I had brought myself I walked out and will not attend again unless I have to

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Responses

Response from Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 23/11/2017 at 08:11
Published on Care Opinion at 11:57


Good Morning,

Thank you for taking the time to provide feedback on your experience in the Accident & Emergency Department. I am sorry to read that we did not meet your expectations during your visit to the department.

If you feel it appropriate and so that we can get further details about what has happened and ensure that your concerns are fully investigated please can you contact our Patient Relations team directly on:

patient.relations@bfwhospitals.nhs.uk

Kindest Regards

Leanne

Patient Experience & Involvement Manager

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