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"lack of communication"

About: Russells Hall Hospital / Maternity

me and my pregnant partner visited due to abdominal pains and she tested positive for labour, she was then given steroid injection and told to return the following day for 2nd injection which we did. we then went back 2 days later with same issue, was told they wanted to monitor the next day, that then changed to later that evening with no reason given but partner explained shed rather not stay so they let her go home to return following day. following day we actually read her notes and theyd put in them that babies heart rate possible decelration and that she refused medical advice (none of which was given). she was then admitted to ward and kept overnight they then stated they thought baby was small so wanted a growth scan and discharged her, nothing of which has been put in her notes regarding day of admission or day of discharge. then today went for growth scan and dr and midwife saying that 2 months of 2 4/7 abdominal pains are braxton hicks pains. they went on to say monitoring printouts were fine even though they kept my partner in and when asked what was causing the pain we were told nothing and everythings fine they then turned it on my partner saying what do you want us to do about it all? were quite rude and just dismissing every concern my partner has.

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Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital
Submitted on 13/12/2017 at 11:19
Published on nhs.uk at 12:36


Thank you taking the time to provide feedback regarding your recent visits to our Maternity services. We aim to offer the highest standards of care and we are very sorry to read about your partner’s negative experience.

We have forwarded your comments on to the matron responsible for this area and would welcome the opportunity to the look into the issues you have raised. If your partner would like to do this, please ask her to contact the Patient Advice & Liaison Service on Freephone 0800 073 0510 or e-mail dgft.pals@nhs.net

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