This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Overworked and unorganised. Staff = lots of...

Story from nhs.uk

"Overworked and unorganised. Staff = lots of..."

On four occasions I turned up for appointments with doctors or specialists, only to be told by the person "I'm not a doctor or a specialist". They would tell me I need to see a doctor, and rearrange the appointment. Then the same thing would happen next time.

They clearly don't communicate, and seem to be under staffed, or staffed from other places so a very fragmented service. I gave up in the end and the self harm is just a normal part of life now, but if you want help with self harm and suicidal thoughts, I strongly advise against these people, they will likely make you worse. You will be better off paying for the priory or something, not budget cut NHS services like this.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Department of Psychiatry 6 years ago
Department of Psychiatry

Submitted on 27/11/2017 at 10:25
Published on nhs.uk at 11:32

We are very sorry that your experience of our service was not a positive one and that you did not feel it was helpful. We take feedback from people using our services very seriously as we are committed to providing effective services that are of high quality. We have recently increased staffing levels and looked at our staff handovers and process for communication in order to improve the service that we deliver. We would be happy to meet with you to discuss the experience that you had with our service in for order for us to improve. Please feel free to contact Natascha Eden- Crisis Pathway Manager on natascha.eden@nhs.net or on 023 8083 5500.

Kind regards

Complaints and Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k