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"lost faith Gynaecology"

About: Crosshouse Hospital / Gynaecology

(as the patient),

Initally I had a procedure a while back for a condition which means I need to have check ups every 6 months.  I don't feel I was fully informed of my condition.  A week or so later I had to seek private medical treatment for something that had developed from the op and get relief from the pain i was in as this department could not help me, Apparently I would have to wait 4 weeks and that was for an urgent appt.  Even my GP couldnt belive it.

I recently attended for one of my check ups which is one of the worst ones ive ever had.
Firstly there always seems to be a Jnr Doc in attendace.  Granted they are always introduced,  but as a patient never asked if I have any objections to this.  From RCOG information it states that it is the patient's decision whether they choose to have them there or not.  I have always felt uncomfortable with another Jnr Doc at my appointments & examinations.  I havent objected in tbe past for fear of coming across as unpolite as I understand observing Snr Doctors is an essential part of their training.
My examination then commenced which also required another simple procedure which should have been what is usually an uncomfortable experience but not painful.  This however was not the case.  I did yell with the pain I felt.  I asked my Gyn to stop.  
They did stop but did not remove the speculum.  I was left gripping the chair in tears, trembling all over and experiencing internal pain.
I was lying in a complete state with 3 people in attendance having no real reassurance when I showed signs of distress and discomfort.  My Gyn did say what they were doing but this did not assure me in regard with the internal pinching excruciating pain I felt.  This was most extremely undignified, embarrassing and distressing for myself.  
My Gyn did apologise afterwards which I can accept, and had some light conversation afterwards,  but i cant help feeling that the exam may have been carried out a little slower than usual, maybe for the Jnr Docs learning/benefit, I just dont know.  All I know is that I will live the next 6 months with fear and dread of returning there.  I do not think I could experience this again as I would have to request that my husband be present at least. That way when when I say no more and stop, then hopefully in line with 'maintaining boundaries in intimate examinations'my request will be honored.
When a patient says no that should be respected and choice should be given in regards to other health professionals being present. 
I still remain in tears and in discomfort. 
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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/11/2017 at 12:25
Published on Care Opinion at 12:40


picture of Eunice Goodwin

Dear H 286,

This does sounds very distressing. Gyn appointments always have the potential to be embarrassing by its personal and private nature. From your story, it is perfectly understandable that you felt this way. I think it would help if we could explore the points you raised. I am sure there is learning to be had. I also feel it is important to get a chance to talk over this experience and perhaps we can manage to allay your fears for your next appointment. We really don't want you to dread this and live in fear for the next six months; possibly taking cold feet and decide not to attend.

If you would like to talk to someone in the service about this please contact the Gyn secretary on 01563 825225. With your details, she will be able to guide you in the right direct to speak to the best person. I do hope you take the chance to have to talk about this with us so we can get the chance to help.

Best wishes,

Eunice

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Update posted by H 286 (the patient)

Thankyou Eunice for your reply. I did call the above number and spoke to a member of staff.

They offered that I could see another gynaecologist at the next appointment, even to go back to see someone I had seen before. As my story said I felt I was not fully informed by them.

I do feel it is important to have some continuity by having the same person monitoring you for changes rather than chopping and changing between doctors.

As you said, you felt it important to get a chance to talk over this experience with someone, which I also mentioned to the secretary.

My contact number was taken and I was told someone would give me a call.

To date I have had no contact from anyone.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/12/2017 at 09:25
Published on Care Opinion at 10:37


picture of Eunice Goodwin

Dear H 286,

I am sorry you have not been contacted about this. If you would like to email me your name and date of birth or CHI number, I can chase this up for you. My email address is Eunice.goodwin@aapct.scot.nhs.uk

Best wishes,

Eunice

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