"Contacting the Hospital to enquire about a..."

This evening (20.30 on14 Nov 2017) I attempted to find out where a friend was located so that I could visit. A nice helpful receptionist answered promptly and pui my call through to ED. After a long wait of about 8 minutes and a second number attempted, a disinterested voice answered and asked me to wait without giving me the opportunity to respond they put the phone down and left it so I could hear the background noises for another 5 minutes.

I was able to hear conversation, probably that I should not have been able to hear.

Whilst I understand that resources are tight, I would have thought that such enquiries, within visiting time, should be handled a lttle better. Sad to say this does not give a caring front door view to the hospital. I am also in the position of not knowing where my fiend is.