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World class surgery. Follow up care lacking.

Posted By Thankful 15890

"World class surgery. Follow up care lacking."

About: Russells Hall Hospital / Ear, Nose and Throat

(as the patient),

I had revised ENT surgery, the doctor and the day surgery team have once again reaffirmed why this hospital remains the best in the West Midlands. I travel from Worcestershire (like many Worcestershire patients sadly have to) for care in several different departments at Russells Hall; and every visit is positive. 

The surgery was bold and planned to take care of the root cause of my health problems, to prevent problems coming back in a hurry.  The admission process as ever is like a well oiled engine. However it remains clear Russells Hall greatest asset is its professional, happy and cheerful staff. 

My only issue is that the post discharge support is simply not working in its recently changed form, but I doubt hospital managers will ever reverse this consolidation decision, based on cost cutting and efficiency. ENT out of hours and weekend cover from New Cross does not seem fit for purpose and the phone line has been pointless. 

It seems ludicrous I can have a surgical procedure at RH site on a Saturday or a Sunday as a wonderful 7 day service, but if I need help with anything post surgery and discharge or if I have problems I have to go to A&E at New Cross. 

I’d like to pass on thanks to everyone who treated me wonderfully and given me hope that once healed I will have a pain free life and better quality life. RH staff are a great example of what good staff look like

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Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital

Submitted on 13/02/2018 at 15:42
Published on nhs.uk at 16:06

Thank you for taking the time to post your feedback about our ENT service. We are very grateful for the positive comments about the care you received.

We completely understand your concerns about out of hours and weekend cover at Russells Hal Hospital. Because of a shortage of doctors, a decision was taken two years ago to transfer our ENT and maxilla-facial patients to New Cross Hospital after 5pm. We would like to reassure you that the decision was made in the best interest of our patients.

We hope you have recovered well from your surgery and would like to confirm that we have passed your comments on to the staff concerned who were delighted to receive them.

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